Show Side Menu
To view, print or save our practice booklet, click here
Call 111 - When it is less urgent than 999
Contact Us

I need a Repeat Prescription...

Repeat prescriptions will be issued at the doctors’ discretion and are normally for patients on long term treatment. Prescription requests can be made as follows:

  • Online via the NHS app or Systmonline (ask at reception for details). If you are already registered for online access please use the following link to take you to the online access login page.
  • Post the request through one of our three letter boxes.

We are unable to take orders or issue prescriptions at weekends, public holidays or out of normal surgery hours.

We do not take prescription requests over the telephone.

In most cases the length of time from requesting a prescription at the surgery to availability for collection from the surgery is 48 hours (excluding weekends and bank holidays). Please allow extra time if collecting from a pharmacy(please ask at your pharmacy for further details).

Where possible please give exact drug names when ordering.

Please be aware we are unable to take prescription requests over the telephone.

Electronic Prescription Service


The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

  • don’t want to go to your GP practice every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • don’t get prescriptions very often.
  • pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called 'nomination'

You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one).
  • your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

For more information visit, your pharmacy or GP practice.

Electronic Prescription Service Poster (PDF, 65KB)

Forest House Surgery NHS Prescription Charges

Will increase on 1 April 2021

The following increased charges now apply:

Prescription charge (per item): £9.35

3-month Prescription Prepayment Certificate: £30.25

This saves money for anyone who has to pay for prescriptions and who requires 4 or more items in 3 months.

12-month Prescription Prepayment Certificate has to £108.10

This saves money for anyone who has to pay for prescriptions and who require 14 or more items in 12 months.

Apply for certificates online at

Or call 0300 330 1341 or complete an FP95 form

Changes to Paracetamol Prescribing

In 2015/16 West Leicestershire Clinical Commissioning Group spent almost £500,000 on prescribed paracetamol, however paracetamol is readily available to buy at pharmacies and other retailers at a very low cost.

When should I use a pharmacy or other retailers for paracetamol?

You should think about going to a pharmacy or other retailers for paracetamol instead of your GP for minor ailments such as:

  • Headaches/migraines
  • Earache
  • Colds
  • Fever
  • Toothache
  • Cuts
  • Teething
  • Sinus pain congestion
  • Aches and pains
  • Sprains and strains
  • Sore throat
  • Period pain
  • Bruising

Who will be able to advise me on minor ailments?

Community pharmacists are best placed to help and advise you regarding suitable treatments for minor ailments. Using your community pharmacist will save on GP appointment time and allow them to deal with more urgent problems. However if you are worried you can still make an appointment to see your GP.

For more information on taking paracetamol, please visit the NHS UK website at

Be prepared, keep paracetamol in your medicine cabinet at home.

What if I need paracetamol for Chronic Pain Management?

If you are taking paracetamol regularly as part of a chronic pain management plan then your GP will continue to prescribe these in the quantities appropriate for you.

To find out more about pharmacy opening times visit:

85% say ordering prescriptions online is straightforward.

Ordering repeat prescriptions is the most actively used online service within all age groups. 60% of all people report using this service.

90% of people with long term conditions believe that ordering repeat prescriptions online is easy.

NHS England - *Source: 2016 NHS England survey by Patient Online. Data sample taken from 22,031 respondents who are currently using online services. 


Find a support worker role near you today
Local Services, Let