Be a wise night Owl and book your appointment 24/7 with our automated telephone line.
Just ring the surgery number and follow the instructions.
(Poster/image supplied by and with permission of Voice Connect Ltd.)
Appointments may be made by using one of following four methods.
- Telephone: Speak to one of our receptionists, choose option 2 when you call.
- Telephone: Use the 24/7 automated line, choose option 1 when you call.
- Online
- In person
Surgery Telephone Number - 01509 508412 (Same Day and Pre-bookable Appointments and Enquiries)
Note - If you have a medical emergency for which you require urgent attention, telephone our Emergency Line on 01509 502415.
Click here for information on appointment types.
Click here for what to do when the Surgery is closed.
Self Check In Screens
In our main reception we have two Self Check In screens. This allows you to sign in without the need to queue at the reception area.
Home Visits
Home visits can be arranged for housebound patients who for medical reasons are unable to attend the surgery. Patients are requested to telephone before 11.00am if a home visit is required for that day.
Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to home visits. Please remember that several patients can be seen at the surgery in the time it takes to do a home visit.
24 Hour Telephone System
When phoning the surgery you will have two options. Option One - to use the automated appointment service, and Option Two - to be put through to a receptionist
The telephone system enables patients to make pre-bookable appointments with a Doctor, up to a month in advance, and also check, amend or cancel any other appointments at the surgery. This gives patients greater control over booking appointments.
The line is now open 24 hours a day, 7 days a week, so you no longer have to wait for the surgery to open to book your appointment.
N.B Only Doctor's appointments can be pre-booked through the automated system. For Nurses or same day appointments please speak to reception via the telephone, in person or online
Please note this is for a pre-bookable appointment not for same day appointments. To book a same day appointment please speak to a receptionist.
Cancelling Your Appointment
Appointments are in high demand. Appointments are wasted each week when some patients fail to turn up.
If you cannot attend your appointment or no longer require it, please inform us using our 24 hour automated telephone system on 01509 508412, as soon as possible, as this will allow someone else to be seen by the doctor or nurse.
You can cancel appointments through our online booking system. See below for details. Once you have an account click here to cancel your appointment using SystmOnline.
Online Appointment Management
If you are already registered for online booking please use the following link to take you to the online booking login page. https://systmonline.tpp-uk.com
Patients who are registered to use our online booking system are able to book and cancel doctors' appointments, view all of their booked appointments (both with doctors and nurses) and request repeat prescriptions.
Patients who are not yet registered to use online booking and would like more information should speak to one of our receptionists. Please be aware there is a form to fill in and we will need identification to register you for example- Passport, Picture Driving License, Utility Bill/Bank Statement dated within 3 months (not mobile phone).
You can check the ID you require and download a copy of the form here:
On-Line Services-How To Register
It is now possible to access Systmonline through your mobile internet devices. Download the FREE 'Systmonline' app from your app store. If you are already registered for online access then you can use the same user name and password. Alternatively to register please ask at reception.
Please note that, if you are signed up to receive SMS messages, when you book an appointment online you will NOT get a confirmation SMS message. You will however, still receive an SMS reminder message the day before the appointment
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Chaperones
If you require a chaperone for any consultation, please make this clear to the reception staff at the time of booking your appointment. Arrangements can be made to ensure that a chaperone is present during the consultation. Our chaperones are fully trained.