Surgery Telephone Number - 01509 508412 (Same Day Appointments and Pre-bookable Appointments and Enquiries)
Note - If you have a medical emergency for which you require urgent attention, telephone our Emergency Line on 01509 502415.
Information on appointment types.
What to do when the Surgery is closed.
Same day appointments / Emergency GP appointments
From the 1st September 2024 patients will only be able to book same day appointments / emergency appointments via our telephone system and selecting option 1. All other appointments can continue to be booked at the front reception desk after 8:45am. This then allows the receptionists to concentrate on the calls coming into the surgery for emergency appointments as a priority. This change has been made based off of concerns from patients, staff and the surgery's participation group. Our improved telephone system allows up to 100 people to wait in our call queue and with the call back option it ensures fairness to all patients.
Self Check In Screens
In our main reception we have two Self Check In screens. This allows you to sign in without the need to queue at the reception area.
Home Visits
Home visits can be arranged for housebound patients who for medical reasons are unable to attend the surgery. Patients are requested to telephone before 11.00am if a home visit is required for that day.
Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to home visits. Please remember that several patients can be seen at the surgery in the time it takes to do a home visit.
Cancelling Your Appointment
Appointments are in high demand. Appointments are wasted each week when some patients fail to turn up.
If you cannot attend your appointment or no longer require it, please inform us on 01509 508412, as soon as possible, as this will allow someone else to be seen by the doctor or nurse.
You can cancel appointments through our online booking system. See below for details. Once you have an account cancel your appointment using SystmOnline.
Online Appointment Management
If you are already registered for online booking please use the following link to take you to the online booking login page. https://systmonline.tpp-uk.com
Patients who are registered to use our online booking system are able to book and cancel doctors' appointments, view all of their booked appointments (both with doctors and nurses) and request repeat prescriptions.
Patients who are not yet registered to use online booking and would like more information should speak to one of our receptionists. Please be aware there is a form to fill in and we will need identification to register you for example- Passport, Picture Driving License, Utility Bill/Bank Statement dated within 3 months (not mobile phone).
You can check the ID you require and download a copy of the form here:
On-Line Services-How To Register
It is now possible to access Systmonline through your mobile internet devices. Download the free 'Systmonline' app from your app store. If you are already registered for online access then you can use the same user name and password. Alternatively to register please ask at reception.
Please note that, if you are signed up to receive SMS messages, when you book an appointment online you will NOT get a confirmation SMS message. You will however, still receive an SMS reminder message the day before the appointment
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Chaperones
If you require a chaperone for any appointment, please make this clear to the reception staff at the time of booking your appointment. Arrangements can be made to ensure that a chaperone is present during the consultation. Our chaperones are fully trained.