Out Of Hours

Out-of-Hours Service

The surgery is closed between the hours of 6.30pm and 8.30am Monday to Friday, and is not open at all over the Weekends and Bank/Public Holidays.

If you have a life threatening emergency when the Surgery is closed, please ring 999 or attend your nearest Accident and Emergency Department.

6.30pm to 8.00am Monday to Friday and over the Weekends and Bank/Public holidays

During the above periods, if you require urgent medical assistance which cannot wait until the surgery re-opens, please dial 111 and you will be directed to the appropriate medical support. Your call to this number is free from both landlines and mobiles.

8.00am to 8.30am Monday to Friday

During these time if you require urgent medical assistance which cannot wait until the surgery re-opens, please dial 0845 045 0411. Please note a charge will be made for this call.

The Urgent Care Centre, Loughborough Hospital, Hospital Way, Loughborough LE11 5JY

Tel: 01509 568800 offers a 24 hour service with facilities to diagnose and treat emergency problems.

Please note the Urgent Care Centre only has X-Ray facilities between 9.00-4.45, and depending on triage you may be directed to another hospital.

The Out of Hours services are provided by:

West Leicestershire County Commissioning Group

55 Woodgate, Loughborough LE11 2TZ

Tel: 01509 567700

www.westleicestershireccg.nhs.uk

Emergencies

If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (telephone 999) before calling the surgery and informing the doctor.

We can deal with minor casualties, including suturing, at the surgery. Please check with us before going to the hospital A&E department.
Loughborough Hospital only has x-ray facilities from 9.00am to 4.20pm Monday to Friday (Please note these times are for GP referral x-rays only).

The Loughborough Urgent Care Centre only has X-Ray facilities between 9.00am to 4.45pm, and depending on triage you may be directed to another hospital, Outside these hours you should go to one of the major A&E departments which are located in the following hospitals:

• Leicester Royal Infirmary - 0300 303 1573
• Queens Medical Centre, Nottingham - 0115 924 9924
• Derbyshire Royal Infirmary, Derby - 01332 265 500

NHS 111

Please note that the number to dial for GP Out of Hours is 111.

What is NHS 111?

The NHS 111 service is now available to all our patients. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones – just dial 111. This service will:

• Replace the old out-of-hours phone number, you should dial 111 if you need medical advice when the surgery is closed.
• Replace NHS Direct, you should dial 111 if you need health information or advice
• Help you access the correct local urgent health care service if you need urgent care, at any time.

You can call 111 when you need medical help fast but it’s not a 999 emergency. When you call 111, a trained adviser will ask you questions to find out what’s wrong. They will give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or a community nurse.

NHS 111 uses Type Talk for people who are hard of hearing, and has interpreters available for callers who do not speak English.

You can call 111 from anywhere in England.

When do I use it?

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. Call 111 if:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

For less urgent health needs, contact us at the surgery or your local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.