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Forest House Surgery
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Practice Charter

We will:

  • Ensure you understand how to access appointments.
  • Provide you with, or direct you to, the best possible medical advice and treatments based on your symptoms.  
  • Provide you with appointments and respond to queries, in a timely manner.
  • Treat you with dignity, respect and understanding.
  • Endeavour to process your repeat prescriptions within three working days.
  • Give you the opportunity to make complaints and offer comments and suggestions via the Patient Participation Group.
  • Treat your problems, consultations, medical records and all medical data with total confidentiality.
  • Provide you with regular health checks as needed depending on your medical conditions.
  • We will arrange home visits for our housebound patients as medically appropriate.

In return we expect you to:

  • Treat all staff with respect and courtesy at all times.
  • Attend or cancel your appointments, if you are unable to keep them.
  • Take your prescribed drugs and implement medical advice as advised.
  • Attend your health checks when requested by the clinical team.
  • Be understanding and sympathetic when things are disrupted by emergencies.

Practice Mission Statement

To provide our patients with high quality, safe, accessible care in a responsive, courteous manner.

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.

This scheme is available from reception.

NHS Constitution

Read how Forest House Surgery implements the NHS Constitution (DOCX, 18KB)

CCTV

Closed circuit television (CCTV) is installed at the practice premises for the purposes of staff, patient and premises security. Cameras are located at various places on the premises, and images from the cameras are recorded.

Please read Forest House Surgeries CCTV Policy and Code of Practice

CCTV Policy and Code of Practice (DOC, 80KB)

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Forest House Surgery

25 Leicester Road, Shepshed, Leicestershire, LE12 9DF

  • 01509 508412
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

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Residential/
Nursing Care
Attendance
Allowance -
info here
Local Services
Financial help if 66yrs+ and have medical condition
Private
Live-in
Care
Power of
Attorney
Residential/
Nursing Care Jobs
Private
Dentist
Residential/
Nursing Care
Attendance
Allowance -
info here
Local Services
Financial help if 66yrs+ and have medical condition
Private
Live-in
Care
Power of
Attorney
Residential/
Nursing Care Jobs
Private
Dentist
Residential/
Nursing Care
Attendance
Allowance -
info here